Wodonga Council
Visitor Servicing and Engagement Survey

Page URL: https://www.wodonga.vic.gov.au/Have-your-say/Past-Consultations/2019/Visitor-Servicing-and-Engagement-Survey

Visitor Servicing and Engagement Survey

 /  Have your sayPast Consultations2019Visitor Servicing and Engagement Survey

Visitor Servicing and Engagement Survey

We're seeking your help to learn how we can best inform and inspire visitors and locals about our tourism experiences.

This project was identified in the Albury Wodonga Destination Management Plan 2019-2023 to ‘Align Visitor Servicing with Contemporary Trends’. 

The nature of visitor services is changing, driven by the rapid adoption of digital technology and the growing prominence of social media; this has resulted in the changing expectations and requirements of our community and visitors. We know that 1.8 per cent of visitors to Albury Wodonga visit the Albury Visitor Information Centre, a key objective of this review is to determine how the region is servicing and engaging with the other 98.2% of visitors who are visiting each year, but not utilising the Albury Visitor Information Centre. 

The aim of this survey is to gain a better understanding of how our community views the way that Councils deliver visitor servicing and engagement.

November 20, 2019

This consultation is now closed for public comment.

Thank you to everyone that had your say.

October 24, 2019

AlburyCity and Wodonga Council are conducting a review of how we engage with and provide service to visitors to our region.

A key part of this review is understanding what our community think we should be highlighting to visitors and what we should be doing to provide visitors to our region with the best experience possible.

Please have your say via our online survey here.

Submissions can be made online (using the online form below), by e-mail or phone.

Written submissions must be clearly marked as '' and will be received up until . They can also be sent by:

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Visit Albury Wodonga

Visit Albury Wodonga Team

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