Wodonga Council — Payments

When are rates due?

Payment of rates are by instalments with the amounts paid on or before the following dates:

First instalment – October 2;
Second instalment – November 30;
Third instalment – February 28; and,
Fourth instalment – May 31.

Reminder notices are sent for the second, third and fourth instalments. Late or overdue payments will attract interest charges.

If you are having difficulty paying your rates you can enter into a payment plan here, or please contact our customer service team on (02) 6022 9300 to discuss alternative payment options.

How do I pay my rates?

BPAY via internet banking;
Direct debit from a nominated bank account upon returning the application form;
Phone banking;
Online by credit card (Mastercard or Visa) through our secure online services;
Cheque with payment slip from rates notice (payable to ‘Wodonga City Council’) posted to PO Box 1700, Wodonga, VIC 3689;
POST billpay at the post office, by phoning 131 816 or online at postbillpay.com.au; or,
In person at our Hovell St office.

Details of each payment method and dates are outlined on your rates notice.

How can I receive my rates notice?

Mail; or
Registering for email notifications

I am a pensioner, do I get a discount on my rates?

A rate concession is granted to eligible pensioners who have full entitlements for the rating period.

If you hold a card that grants you full entitlements and have not received a concession for the property that is your sole place of residence, you need to fill in and return the application form for a rates concession.

You can complete the application form online for a concession card.

You may also be eligible for the municipal rates pension concession in the previous financial year. You can only claim the concession on a principal place of residence once for the financial year.

I can't afford to pay my rates now

Payment plans

If you are having difficulty paying your rates you can enter into a payment plan here, or please contact our customer service team on (02) 6022 9300 to discuss alternative payment options.

Wodonga Council seeks to provide flexible, suitable personalised payment plans for ratepayers.

Financial hardship assistance

If you are having difficulties paying your rates, please contact Wodonga Council on (02) 6022 9300.

All inquiries are treated confidentially, and early communication from you to discuss your individual circumstances and options available may help prevent the further interest being charged.

Wodonga Council aims to provide a flexible financial payment plan for ratepayers experiencing temporary and genuine financial hardship.

If you are suffering financial hardship, you can apply to the council for a waiver or deferral of rates, charges and penalty interest.

Financial advice

You can access free, confidential and independent financial advice and assistance through:

National Debt Helpline: Free service that helps people tackle their debt problems with free financial counselling and information
Rural Financial Counselling Service: Free financial counselling for primary producers, fishing enterprises or small rural businesses experiencing hardship.

Information on a range of concessions available to all Victorians who are on low incomes or experiencing hardship and need help meeting the cost of living can be found at services.dhhs.vic.gov.au/concessions-and-benefits

Downloads

Have your rates notice delivered to your inbox

You can now register to receive electronic notices direct to your email address with e-notices.

It’s easy to register, you’ll just need to have your rates notice handy when signing up.

If you are a new owner, you will not be able to set up for eNotices until you have received at least one hard copy rate notice.

If you have multiple properties with the same name and address, the other properties will be automatically added to your account.