City of Wodonga


Wodonga Council Know Your Council results 2016-2017

The Know Your Council website allows the public to compare and contrast performance of similar councils across a range of services and other measures. It was first introduced following the 2014-2015 financial year.

Examples of the 66 different and diverse measures include:

  • Cost of indoor aquatic facilities;
  • Satisfaction with community consultation and engagement;
  • Active library members;
  • Kerbside collection bins missed; and,
  • Current assets compared to current liabilities.

Reporting is mandated to take place annually and identifies trends over time, detailed financial performance and allows for easy comparisons with similar councils. Councils also have a space on the site to explain their results.

The site includes three core performance measures which come from the annual statewide Community Satisfaction Survey.

The website ( acts as a one-stop-shop for all things local government, with information, contact details and the latest news from across the sector.

The Know Your Council results form part of the council’s mandatory reporting as part of the Annual Report each year.

Along with the Community Satisfaction Survey, they inform the council’s operations and help identify where the council needs to improve.

The results are reflective of a growing city and several areas have shown improvement from the previous year.

In conjunction with the results from the annual survey as well as a program of service and delivery reviews across the organisation, the council can continue to find efficiencies and areas of improvement to ensure it can continue to serve and strengthen its community in all that it does.

Summary of Wodonga’s results

Overall, Wodonga performed strongly in the 2016-2017 results.

In the area of animal management, Wodonga actioned requests quicker than all councils and had a higher percentage of animals reclaimed than other councils. The cost of the service was also lower than all councils.

The cost of Wodonga’s indoor and outdoor aquatics facilities was lower than all councils while the number of visits per person was higher.

The time take to action food safety complaints was more timely than all council and substantially more responsive than similar councils. The cost of the service was also lower than all councils

The number of decisions made in closed meetings was 6.28 per cent compared to more than 9 per cent across similar councils and all councils across the state.

Councillor attendance at meetings was 98 per cent with the cost of governance per councillor lower than all councils and $20,000 lower than similar councils.

From the core performance measures, community satisfaction with community consultation and engagement was 57 compared to 54 and 55 with similar councils and all council respectively while satisfaction with council decisions was 55 compared to 52 and 54 respectively.

Library services is one area where the council can continue to improve. While the cost of the service is lower than other councils, the number of active members is lower than all councils.

Maternal and Child Health services continue to be a strong performer for the council with 100 per cent participation in the first visit and infant enrolments. A drop in birth notifications saw a decrease in the participation rates which is lower than other councils. However, participation by Aboriginal families in the service is higher than all other councils at almost 75 per cent.

The wet winter and spring of 2016 saw an increase in local road requests which was above the measure for similar councils. However, the percentage of roads maintained to condition standards was above 99 per cent and the community satisfaction with sealed local roads was 65, well above the score for similar councils at 53 and all councils at 54.

In the area of statutory planning, the number of days taken to decide applications was well below other councils while the cost of the service was also well below other councils. Staffing changes and vacancies contributed to the variance but more than 70 per cent of applications were decided within the required timeframe, on par with other councils.

The introduction of the organics system has seen Wodonga record an outstanding result in the amount of waste diverted from landfill with a measure of 72 per cent compared to less than 50 per cent for all other councils. This was in line with the state measure which showed amount of waste diverted from landfill to organics and recycling facilities increased 3.7 per cent during the period. The costs of the service is also lower compared to other councils.

The final categories – financial management and sustainable capacity – are best read in tandem.

Overall, the council’s results are comparable to similar and all councils. Of note, expenses per property assessment are comparable to other councils despite the average residential rate assessment being higher than other councils.

The asset renewal measure is lower than other councils but is reflective of the council’s strong asset management strategy whereby renewals are fully funded and where the focus is on what the city needs now and not on a theoretical figure based on average depreciation calculations that bear no resemblance to actual asset physical costs.

While the borrowings measure is higher than other councils, it is still within prudential limits and loan costs are continuing to decline with no new borrowings.

Rates make up part of the council’s overall revenue but, as shown in the sustainable capacity measure for recurrent grants per person which is markedly lower than other councils, Wodonga Council is more self-reliant than its peers.

Wodonga has a large ratepayer base for a small area which impacts on the amount of grant funding received under the Commonwealth grant formula and sees us aligned with metropolitan councils which have a larger feed and charges base.

This is further supported by the expenses per head of population which is lower than the all councils measure and the own-source revenue measure which is also lower than similar councils.

The full results and comparisons can be found in the Wodonga summary report.


PDFWodonga Summary Report (PDF 94KB)

Last updated: 20-03-2018

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