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Wodonga records strong performance in annual state survey

Wodonga Council has recorded another strong overall performance in the annual state-wide Community Satisfaction Survey with its core performance measures exceeding the state and regional averages.

The council’s overall performance index score of 63 was unchanged from 2016 and was rated statistically significantly higher than the average rating for councils in the regional centres group and statewide which were 57 and 59 respectively.

The highest score was for customer service, was up three points on 2016 to 78, again significantly higher than the state and regional centres averages.

Wodonga Mayor Cr Anna Speedie said the 2017 results included several key areas which showed marked improvement.

“Areas including advocacy, customer service and overall council direction were up several points while community consultation and making community decisions also showed a slight increase,” Cr Speedie said.

“It was pleasing to see such a good result during a time of great change for councils across the state.

“As in 2016, our residents rated arts centres and libraries and the appearance of public areas as among our top performing areas.

“And that reaffirms what we heard during our recent consultation for the council plan in which we asked residents about the Wodonga we all want to live in.”

Chief Executive Officer Patience Harrington said the strong result was testament to the council’s strong leadership and staff’s commitment and pride in their work.

“As always, there is room for improvement and as an organisation we will continue to look at ways to improve based on this feedback,” Ms Harrington said.

Cr Speedie thanked the community for taking the time to provide their feedback.

The Local Government Victoria survey, conducted independently of the council, involved 400 Wodonga residents and was done in February and March this year.

The survey provides core performance measures that meet the council’s statutory annual reporting requirements.

Sixty-eight of the 79 councils took part in this year’s statewide survey.

Wodonga records strong performance in annual state survey

Wodonga Council has recorded another strong overall performance in the annual state-wide Community Satisfaction Survey with its core performance measures exceeding the state and regional averages.

The council’s overall performance index score of 63 was unchanged from 2016 and was rated statistically significantly higher than the average rating for councils in the regional centres group and statewide which were 57 and 59 respectively.

The highest score was for customer service, was up three points on 2016 to 78, again significantly higher than the state and regional centres averages.

Wodonga Mayor Cr Anna Speedie said the 2017 results included several key areas which showed marked improvement.

“Areas including advocacy, customer service and overall council direction were up several points while community consultation and making community decisions also showed a slight increase,” Cr Speedie said.

“It was pleasing to see such a good result during a time of great change for councils across the state.

“As in 2016, our residents rated arts centres and libraries and the appearance of public areas as among our top performing areas.

“And that reaffirms what we heard during our recent consultation for the council plan in which we asked residents about the Wodonga we all want to live in.”

Chief Executive Officer Patience Harrington said the strong result was testament to the council’s strong leadership and staff’s commitment and pride in their work.

“As always, there is room for improvement and as an organisation we will continue to look at ways to improve based on this feedback,” Ms Harrington said.

Cr Speedie thanked the community for taking the time to provide their feedback.

The Local Government Victoria survey, conducted independently of the council, involved 400 Wodonga residents and was done in February and March this year.

The survey provides core performance measures that meet the council’s statutory annual reporting requirements.

Sixty-eight of the 79 councils took part in this year’s statewide survey.

Last updated: 09-06-2017

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